NetSol provides ticket-based remote IT helpdesk support for business users across Thailand — with multilingual service, a 1-hour maximum response during office hours, and optional 24/7 coverage for teams that require it.
Day-to-day IT issues handled remotely by a multilingual support team.
End-user issues — software, connectivity, account access — resolved remotely without waiting for a site visit.
Users email support@netsol.pro and the request goes straight into our ticket system for processing by a support agent.
Practical guidance on software, purchasing decisions, and day-to-day IT questions from an experienced team.
Software problems, printer connection issues, server access questions, permissions, and everyday workstation support handled remotely for your users.
Support in Thai, English, and German — useful for teams that coordinate with colleagues, regional IT, or headquarters in other countries.
Works alongside your internal IT team, regional IT team, overseas headquarters, or our RMM, Microsoft 365, and Backup services when deeper management is needed.
A structured helpdesk process for users, tickets, response times, and escalation.
Users email support@netsol.pro. The request is logged, tracked, assigned, and processed by a support agent.
During office hours, our maximum response time is 1 hour. 24/7 coverage can be added as a higher SLA plan.
We handle workstation, printer, software, server access, and network issues across Windows, macOS, Linux, servers, switches, and firewalls.
Specialist systems can be covered with SLA add-ons. Microsoft 365 administration is handled through our dedicated M365 service.
NetSol provides ticket-based remote IT support for business users across Thailand. Each request is logged, assigned, and tracked through our helpdesk system, so your company has a clear process for everyday IT issues and escalation when needed.
Choose standard business-hours coverage or 24/7 support according to your operational requirements.
A straightforward process, whether your issue is simple or needs escalation.
Your user submits a request describing the issue, creating a tracked record from the first contact.
A helpdesk agent picks up the ticket and starts working the issue based on your plan's priority tier.
Most issues are solved remotely — software, accounts, connectivity, and general troubleshooting.
If hands-on work is required and your office is in our onsite coverage area, we coordinate a technician visit.
Helpdesk SLAs are quoted individually based on how many people you need covered and when.
Priced per user or device, scaling with your team size.
Standard business hours or 24/7 — select the coverage that matches your operating schedule.
Faster guaranteed response for critical tickets is available as a higher tier.
Have questions? Contact us and we will help you choose the right support model.
Yes. Our Helpdesk is a remote service — it covers businesses anywhere in Thailand, not just near our Rayong office. If you are located in Rayong or Chonburi and also want a technician on site, that is a separate service — see Onsite IT Service.
Standard coverage is Monday to Friday, 8:00–17:00. During office hours, the maximum response time is 1 hour. A 24/7 coverage plan is available for customers who need support outside standard hours.
Users send an email to support@netsol.pro. That email goes directly into NetSol's ticket system, where a support agent reviews, prioritizes, and processes the request.
Yes, as a higher SLA plan tier. Standard business-hours coverage (Mon-Fri, 8:00–17:00) is the default; 24/7 is available if your business needs round-the-clock coverage.
Helpdesk is remote, ticket-based support available anywhere in Thailand — no technician visit included. Onsite Support means a technician physically comes to your location, and is only available in Rayong and Chonburi. Many customers use both.
Yes. Our Helpdesk can act as your primary support desk or as an extension of your existing team. We can also coordinate with your internal IT department, regional IT team, or overseas headquarters when escalation, approval, or technical context is needed.
We handle a wide range of daily IT support issues, including printer connection problems, software issues, server access issues, workstation support, and network troubleshooting. Windows, macOS, Linux, servers, switches, and firewalls can be supported, although specialist systems such as firewalls or servers may require SLA add-ons.
General user support can be handled through the helpdesk, but Microsoft 365 administration usually requires separate access and is covered by our dedicated Microsoft 365 Management service.
There is no fixed public price — cost depends on the number of users/devices covered and whether you choose standard business-hours or 24/7 coverage. Contact us for a quote.
Our helpdesk team supports customers in Thai, English, and German, which is useful for teams that coordinate with colleagues or headquarters in other countries.
Yes. While this page focuses on businesses in Thailand, NetSol also provides remote IT support for overseas clients. We currently support customers in approximately 20 countries, including Malaysia, Indonesia, Vietnam, Singapore, Australia, India, Germany, the USA, the Philippines, Chile, Taiwan, the UK, and New Zealand.
Tell us how many people need support and what hours matter to you. We will outline a suitable support plan and coverage model.
